Who Should Attend:
- For all working professionals
Course Objectives
- Define etiquette and understand how it is valuable to companies and other organisations
- Explain the four basic behavioural styles and how to adapt to each
- Demonstrate effective self introductions, introductions of others and small talk
- Identify the ‘Three Cs’ of a good impression
- Define appropriate and inappropriate office behaviour
- Be familiar with the four levels of conversation and use them appropriately
- Understand place settings, napkin etiquette and basic table manners
- Describe appropriate office dress
- Identify and rephrase blunt wording for more professional communication.
What will you gain?
By the end of this course you will be able to:
- Gain clarity about what is professional and unprofessional conduct in business
- Raise the first impression of clients and business associates
- Develop you confidence and feeling of ease in social and business entertainment situations
- Increase the quality of networking
- Improve the effectiveness of client entertainment.
Course Content
Module 1: Understanding the Rules of Etiquette
- Etiquette lessons from history
- The basis of etiquette today
- Etiquette defined
- The importance of etiquette
Module 2: Creating a Powerful First Impression
- Dressing to make a good impression
- Introducing yourself and others
- Minimising nervousness
- Using business cards effectively
- Remembering names
- Shaking hands
- Interviewing basics
Module 3: Maintaining Business Relationships
- Conflict resolution
- Personal workspace
- Business travel
Module 4: Communication Etiquette
- Communication etiquette
- Understanding different behavioural [communication] styles
- Face-to-face etiquette
- Telephone etiquette
- Writing etiquette
- Email etiquette
- Web page etiquette
- Public speaking etiquette
Module 5: Basic Digital Etiquette
- Telephone etiquette
- Email etiquette
- Webpage etiquette
- Etiquette for other digital options
Module 6: Basic Business Dining Etiquette
- Basic dining behaviour
- Basic table settings
- Basic table manners
- Host etiquette
- Guest etiquette
Module 7: Special Dining Events
- Invitations
- Formal dining
- Business banquets
- Casual dining
Module 8: Successful Meetings
- Before the meeting
- During and after the meeting
- Being a productive participant
- Distance meetings
- Parliamentary procedure
Module 9: Cross-Cultural Etiquette
- Preparing for your trip
- Greeting people
- Establishing relationships
- Eating and gift giving
- Considering gender issues.
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