Business Etiquette & International Protocol

Who Should Attend:

• Executives and Directors
• International Business Travellers
• Professionals who work with Diplomats & Dignitaries

Course Objectives

• Sharpen your diplomatic and social communication style
• Increase your confidence interacting with people from different cultural backgrounds
• Refine your personal appearance and professional image to build trust and credibility
• Explore accepted protocol for dealing with international and regional players
• Understand how to make introductions and use a business card effectively
• Understand how to dress for success in every business and social occasion
• Understand protocol for ordering in a restaurant, paying the bill and tipping
• Feel comfortable dining in business or formal situations, including fine table manners
• Learn how to design a formal invitation letter
• An overview of the best way to handle TV and radio interview.

What will you gain?

• Manners are more important than laws. Manners are what vex or soothe, corrupt or purify, exalt or debase, barbarize or refine us
• Good manners can open doors that the best education cannot
• You’ve only got one chance to make a good first impression
• Ideal conversation must be an exchange of thought, and not, as many of those who worry about their shortcomings believe, an eloquent exhibition of wit or oratory
• Manners are one of the greatest engines of influence ever given to man
• Your appearance is your visual resume.

Course Content

• Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette
• Networking for Success
• The Meet and Greet
• The Dining in Style
• Eating Out
• Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
• Phone Etiquette  
• The Written Letter
• Dressing for Success
  • The Meaning of Colours
  • Interpreting Common Dress Codes
  • Deciding What to Wear
• International Etiquette.