Competency-Based Interviewing Skills

Who Should Attend:

• HR & Recruitment Managers
• Direct Managers & Supervisors
• Team Leaders

Course Objectives

• Understand your vital role in objectively selecting the right candidate for the job
• Familiarity with the PRICE structure; a logical approach to selection interviewing
• Master use of the Question Plan, using competency-based questioning techniques
• Learn how to prepare effectively for selection interviews
• Explore ways to build and maintain appropriate rapport with candidates
• Understand how to conduct selection interviews effectively and professionally
• Identify ways to manage the expectations of candidates when closing interviews
• Learn how to evaluate the interview to help select the best possible candidate.

What will you gain?

By the end of this course you will be able to:

• Improve the quality of your selection interviews with competency-based questioning and assessment techniques
• Develop your listening and questioning skills, and enhance your notes-taking skills.
• Get the confidence to conduct professional interviews smoothly
• Learn how to classify and evaluate evidence
• Ability to accurately predict successful job performance
• Create the right environment for candidates and manage expectations during interviews
• Enhance your company’s reputation in the employment market.

Course Content

Introduction to Recruitment and Selection

• The importance of hiring the right people
• The cost of hiring errors
• Why behavioural interviewing?

Before the Interview

• Conduct a job analysis
• Recognise critical incidents
• Identify competencies and performance dimensions
• Develop job descriptions
• Prepare neutral job applications

The Selection Interview 

• Forming the Interview Questions
• Writing the questions
• Developing the response you are looking for
• Developing rating scales
• Making ratings reliable and consistent

Developing an Interview Format

• Develop rapport
• Structure the interview process
• Gather predictive information
• Sell your organisation
• Gain a commitment
• Conclude the interview

Interviewing Techniques

• Create a comfortable atmosphere
• Ask open questions and probe answers
• Use active listening skills
• Pause, clarify, summarise
• Record applicant responses

The Selection Process Interviewer Errors The Evaluation Phase – Rating Interviews

• Rating errors and how to avoid them
• Valuing and scoring candidate responses

Reference Checks of candidate claims Interview Practice – simulations.