Who Should Attend:
- Managers & Staff who want to improve their written English communication
- Professionals who are second language English speakers
Course Objectives
- Understand how to write effective business documents
- Learn concepts and tools to increase the clarity of your written communication
- Master techniques to build rapport with readers and keep their interest
- Understand how to keep your writing professional
- Identify key strategies to correct common grammar, spelling and punctuation errors
- Learn proofreading tricks to avoid typical business writing mistakes
- Receive input on your individual project to enhance and direct future improvement.
What will you gain?
By the end of this course you will be able to:
- Write concise, error-free business documents
- Organise your documents with your readers’ interests in mind
- Construct reader-friendly layouts to highlight important information
- Eliminate clutter from your writing
- Choose the most appropriate tone for your audience
- Apply correct grammar and punctuation
- Create sentences that grab and hold your reader’s attention
- Ensure that key messages stand out in the body of your writing.Â
Course Content
 The 9 Cs of Communication
- Make sure that written communications are clear and well-constructed.
Business Writing Essentials
- How to use words, sentence structure, paragraphs, English grammar, parts of speech, punctuation and capitalisation
Prewriting TechniquesÂ
- Free writing
- Brainstorming
- Clustering or mapping
- Cubing
- Outlining
- Recursive Process
Drafting
- Draft the body of the text
- Use the rhetorical triangle
- Determine voice, language level and tone
- Organise the ideas
Proofreading and Editing
- Search for errors both grammatical and typographical
- Eliminate unnecessary words
- Read text aloud
- Revise for cohesion
Writing For Your Audience
- Determine the target audience
- Use language the audience will understand
- Adopt a pleasant tone and create a positive environment in the reader’s mind
Effective Email Writing
- Email etiquette
- Key email language
- Write with a positive tone and develop written rapport
- Practical guidelines for organisation of content and style
Reports That Work
- Overcome writers block
- Elements that enhance the image of the writer and the organisation
- The four stage method of report writing
- Plan and prepare more effective reports
- Report structure, logical flow and professional look
- Visual support materials
Writing an effective report summary.
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