Who Should Attend:
- Quality Assurance Managers
- Quality Control Managers & Teams
- Professionals seeking to start a Quality Management career
Course Objectives
- A comprehensive overview of Quality Management (QM) and Quality Control (QC)
- Familiarity with core QM terminology
- Learn state-of-the-art concepts in QM and how to apply them
- Understand how to apply QM principles in a variety of production and service fields
- Master statistical techniques in QM without the need for previous expertise
- Acquire sufficient knowledge to develop, control and improve your QM processes.
What will you gain?
By the end of this course you will be able to:
- Understand quality management concepts and terminology, and how to manage and make quality management a success in your organisation
- Gain knowledge about quality control and the International Quality Standards (ISO9000 and 14000)
- Use the seven Magnificent Quality tools to streamline processes in the organisation while ensuring high quality standards at every step
- Deploy correct statistical sampling to minimise consumer and producer risks
- Understand the difference between process capability and production reliability and use it to accurately assess longevity and stability of the systems and processes
- Know the various quality control costs, hidden costs and prepare cost reports
- Get acquainted with six sigma levels, tools and applications
- Successfully adopt the Kaizen approach to improve all functions and processes of the organisation, and involve all employees from top-to-bottom
- Integrate quality management into your organisation’s processes and create a roadmap that meets the need of your organisation.
Course Content
PART I: Introduction to Quality Control in Modern Business Environment
- Quality engineering terminology
- Dimensions of quality
- Quality control
- Quality assurance
- Practical steps to quality control
- Quality responsibility
- Quality triangle
- Total quality control
- Quality costs
- Legal aspects of quality
Basics on Total Quality Control and Total Quality Management
- Evolution of quality systems
- Contents of TQM
- Organisational practices
- Advantages of TQM
- Quality circles and quality councils
- Deming’s 14 points
- International Quality Standards (ISO9000 and 14000)
Quality Awards
- Deming Prize
- The Malcolm Baldrige National Quality Award
- The European Quality Award
PART II: Statistical Process Control (SPC)
- Process control
- Inspection and testing
- The seven magnificent quality tools (Control charts, Ishikawa diagramme, Pareto charts, Histograms, Check sheets, Run Charts and Scatter diagrammes)
Control Charts for Variables
- R-Chart and X-bar Chart
- S-bar chart
Control Charts for Attributes
- P-chart and C-chart
Acceptance Sampling Plans and Techniques
- ISO sampling system
- Single sampling plans
- Double sampling Plans
- Operating Characteristics Curve
- Consumer’s risk and producer’s risk
- Average outgoing quality (AOQ)
PART III: Process Capability(PC)
- Relation to SPC
- Why study PC?
- Capability indices Cp and Cpk
- Improvement of capability
Production Reliability
- Relation between reliability and quality
- System reliability
PART IV: Quality Costs Analysis
- Quality cost concept
Types of quality Costs
- Hidden costs of quality
- Quality costs reports
- Taguchi concept versus crosby concept
PART V: Introduction to Six SigmaDifferent Sigma Levels and their meaning
- Why Six Sigma
- DMAIC and DMADV Methods in Six Sigma Organisation
- Six Sigma tools
- Six Sigma applications
PART VI: Kaizen Philosophy
- What is Kaizen?
- Kaizen Tools
- The 5S’s
- 5 Why’s
- Kaizen and Management
- Tips for Kaizen Implementation
- Total Productive Maintenance (TPM) Principle)
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