Introduction to Key Performance Indicators (KPIs)

Who Should Attend:

• Top Management
• Senior Managers
• Senior Executives

Course Objectives

• Understand the fundamentals of Performance Management and how to link Key Performance Indicators (KPIs) with organisational objectives
• Learn how to develop Key Performance Indicators that are the right fit for your organisation
• Manage Key Performance Indicators in the organisation and avoid any drawbacks
• Gain in-depth understanding of how change management affects Performance Management.

What will you gain?

By the end of this course you will be able to:   

• Understand the difference between Key Performance Indicators (KPIs) and Key Result Areas (KRAs), and how they affect each other
• Identify and develop Key Performance Indicators (KPIs) to maximise organisational effectiveness
• Gain essential knowledge and skills that will help in setting the stage for the development of Key Performance Indicators (KPIs)
• Manage and deploy Key Performance Indicators ensuring post-implementation follow-up
• Monitor and control KPIs
• Master the critical drivers of Performance Management to ensure successful implementation in your organisation
• Use effective tools to successfully manage change in the organisation.

Course Content

Strategic Thinking

• Organisational Purpose and its Values
• KPI and Organisational Objectives

Key Performance Measurement

• What are Key Performance Measures?
• Key Result Area (KRA)
• Key Performance Indicator (KPI)
• The Relationship between KRA and KPI
• Vroom’s Expectancy Theory

KPI Development 

• Stage I : Three Pre-requisite Steps
• Stage II: Seven Steps of Development and Deployment

 KPI Management 

• Post KPI Implementation and Follow Up
• Reporting, Monitoring and Controlling KPI
• Guidelines for KPI Reporting
• Critical Success Factors in Performance Management System Design and Implementation
• Pitfalls to Avoid

Management of Change

• 12 Key Drivers for Successful Change
• Tools to Manage Change.