Mastering the Art of Effective Communication

Who Should Attend:

• Managers & Supervisors
• Team Leaders & Team Members
• Professionals seeking personal development

Course Objectives

• To understand the significance of EI in communication and how it can highly affect your relationships
• Build and leverage your communication skills with Social Intelligence
• Understand the different personality types and learn how to deal with each
• Get results working with different and challenging personalities
• Acquire flexibility to gain collaboration with your team
• Apply proven skills to communicate effectively and develop your network
• Enhance listening skills to avoid misunderstanding
• Eliminate communication roadblocks
• Deliver constructive feedback to ensure successful outcomes and results
• Communicate with assertiveness
• Exercise Empathy and understand the perspective of others.

What will you gain?

By the end of this course you will be able to:

• Evaluate your strengths and weaknesses in communication, and enhance your current level of emotional intelligence
• Understand and manage your emotions; how they affect others and how their emotions affect you
• Overcome personal beliefs that might be holding you back
• Stay flexible in the wake of change and work with different personalities and communication styles with ease
• Improve personal and professional relationships through interpersonal mastery
• Reduce stress and increase productivity through constructive use of emotions
• Empathise and respect different cultures, and overcome any communication barriers
• Decode body language cues and read between the lines. 

Course Content

 Emotional Intelligence and Effective Communication

• Why EI matters more than IQ in communication
• Inter and intra Personal Communication
• What smart professionals know
• Apply multiple intelligence while communicating
• Self awareness and the importance of internal communication
• Evaluate your personal style and development areas
• Flexibility – the key to successful communication

Communication and Interpersonal Mastery

• Understanding different personality types
• Practice communication with different types
  • Written Communication
  • Phone Communication
  • Face to face Communication
• Are we “difficult” or “different”?
  • How different types get hijacked
  • Respect and the different perspectives
  • Empathy and managing communication barriers

Strategies of a Skilled Communicator

• Establishing rapport by matching and mirroring
• Tools for active listening
• Communicating through silence
• The Mehrabian’s communication model
  • Verbal communication
  • Non-Verbal communication
  • Impact of body language

Understanding roadblocks in communication

• Navigating through cultural boundaries
• Working constructively with emotions (the 4 social fears)
• Assertiveness and Aggressiveness in the workplace
• Aligning your body language to your message
• The dynamics of constructive feedback.