Who Should Attend:
- Managers & Supervisors
- Team Leaders & Team Members
- Professionals seeking personal development
Course Objectives
- To understand the significance of EI in communication and how it can highly affect your relationships
- Build and leverage your communication skills with Social Intelligence
- Understand the different personality types and learn how to deal with each
- Get results working with different and challenging personalities
- Acquire flexibility to gain collaboration with your team
- Apply proven skills to communicate effectively and develop your network
- Enhance listening skills to avoid misunderstanding
- Eliminate communication roadblocks
- Deliver constructive feedback to ensure successful outcomes and results
- Communicate with assertiveness
- Exercise Empathy and understand the perspective of others.
What will you gain?
By the end of this course you will be able to:
- Evaluate your strengths and weaknesses in communication, and enhance your current level of emotional intelligence
- Understand and manage your emotions; how they affect others and how their emotions affect you
- Overcome personal beliefs that might be holding you back
- Stay flexible in the wake of change and work with different personalities and communication styles with ease
- Improve personal and professional relationships through interpersonal mastery
- Reduce stress and increase productivity through constructive use of emotions
- Empathise and respect different cultures, and overcome any communication barriers
- Decode body language cues and read between the lines.
Course Content
Emotional Intelligence and Effective Communication
- Why EI matters more than IQ in communication
- Inter and intra Personal Communication
- What smart professionals know
- Apply multiple intelligence while communicating
- Self awareness and the importance of internal communication
- Evaluate your personal style and development areas
- Flexibility – the key to successful communication
Communication and Interpersonal Mastery
- Understanding different personality types
- Practice communication with different types
- Written Communication
- Phone Communication
- Face to face Communication
- Are we “difficult” or “different”?
- How different types get hijacked
- Respect and the different perspectives
- Empathy and managing communication barriers
Strategies of a Skilled Communicator
- Establishing rapport by matching and mirroring
- Tools for active listening
- Communicating through silence
- The Mehrabian’s communication model
- Verbal communication
- Non-Verbal communication
- Impact of body language
Understanding roadblocks in communication
- Navigating through cultural boundaries
- Working constructively with emotions (the 4 social fears)
- Assertiveness and Aggressiveness in the workplace
- Aligning your body language to your message
- The dynamics of constructive feedback.
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