Mastering the Art of Effective Communication

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Who Should Attend:

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Professionals seeking personal development

Course Objectives

  • To understand the significance of EI in communication and how it can highly affect your relationships
  • Build and leverage your communication skills with Social Intelligence
  • Understand the different personality types and learn how to deal with each
  • Get results working with different and challenging personalities
  • Acquire flexibility to gain collaboration with your team
  • Apply proven skills to communicate effectively and develop your network
  • Enhance listening skills to avoid misunderstanding
  • Eliminate communication roadblocks
  • Deliver constructive feedback to ensure successful outcomes and results
  • Communicate with assertiveness
  • Exercise Empathy and understand the perspective of others.

What will you gain?

By the end of this course you will be able to:

  • Evaluate your strengths and weaknesses in communication, and enhance your current level of emotional intelligence
  • Understand and manage your emotions; how they affect others and how their emotions affect you
  • Overcome personal beliefs that might be holding you back
  • Stay flexible in the wake of change and work with different personalities and communication styles with ease
  • Improve personal and professional relationships through interpersonal mastery
  • Reduce stress and increase productivity through constructive use of emotions
  • Empathise and respect different cultures, and overcome any communication barriers
  • Decode body language cues and read between the lines. 

Course Content

 Emotional Intelligence and Effective Communication

  • Why EI matters more than IQ in communication
  • Inter and intra Personal Communication
  • What smart professionals know
  • Apply multiple intelligence while communicating
  • Self awareness and the importance of internal communication
  • Evaluate your personal style and development areas
  • Flexibility – the key to successful communication

Communication and Interpersonal Mastery

  • Understanding different personality types
  • Practice communication with different types
    • Written Communication
    • Phone Communication
    • Face to face Communication
  • Are we “difficult” or “different”?
    • How different types get hijacked
    • Respect and the different perspectives
    • Empathy and managing communication barriers

Strategies of a Skilled Communicator

  • Establishing rapport by matching and mirroring
  • Tools for active listening
  • Communicating through silence
  • The Mehrabian’s communication model
    • Verbal communication
    • Non-Verbal communication
    • Impact of body language

Understanding roadblocks in communication

  • Navigating through cultural boundaries
  • Working constructively with emotions (the 4 social fears)
  • Assertiveness and Aggressiveness in the workplace
  • Aligning your body language to your message
  • The dynamics of constructive feedback.
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Course Features

  • Lectures 0
  • Quizzes 0
  • Students 0
  • Assessments Yes