Who Should Attend:
- Administrators
- Office Managers
- Secretaries & Personal Assistants
- Administrative Personnel
Course Objectives:
- Learn how to self-manage to become more effective and efficient
- Practise assertive verbal and non-verbal communication for best results
- Explore ways to negotiate effectively using listening and questioning skills
- Understand the importance of professional presence on the job
- Identify ways to manage the performance of administrative staff and to manage your boss
- Master techniques to plan and manage workload effectively and achieve objectives
- Understand and apply time management and prioritisation techniques effectively
- Familiarity with different methods of filing, their advantages and disadvantages
- Learn how to recognise and manage conflict to achieve greater productivity
- Develop problem-solving skills to increase your effectiveness and value in your team.
What will you gain?
By the end of this course you will be able to:
- Gain practical skills and knowledge to improve the overall administration within your office, or organisation
- Understand what makes a good administrator
- Plan and prioritise time and activities
- Deal successfully with colleagues and customers.
Course Content:
- Getting Organised (I)
- Dealing with Email
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the Most of Voice Mail
- Getting Organised (II)
- Keeping Your Workspace Organised
- Using a To-Do Book
- The Extra Mile: Adding Project Management Techniques to Your Toolbox
- Managing Time
- Getting It All Done On Time
- Special Tasks
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Empowering Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
- The Team of Two
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
- Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload.
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