Mastering the Art of Office Administration

Who Should Attend:

• Administrators
• Office Managers
• Secretaries & Personal Assistants
• Administrative Personnel

Course Objectives:

• Learn how to self-manage to become more effective and efficient
• Practise assertive verbal and non-verbal communication for best results
• Explore ways to negotiate effectively using listening and questioning skills
• Understand the importance of professional presence on the job
• Identify ways to manage the performance of administrative staff and to manage your boss
• Master techniques to plan and manage workload effectively and achieve objectives
• Understand and apply time management and prioritisation techniques effectively
• Familiarity with different methods of filing, their advantages and disadvantages
• Learn how to recognise and manage conflict to achieve greater productivity
• Develop problem-solving skills to increase your effectiveness and value in your team.

What will you gain?

By the end of this course you will be able to:

• Gain practical skills and knowledge to improve the overall administration within your office, or organisation
• Understand what makes a good administrator
• Plan and prioritise time and activities
• Deal successfully with colleagues and customers.

Course Content:

• Getting Organised (I)
  • Dealing with Email
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
• Getting Organised (II)
  • Keeping Your Workspace Organised
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
• Managing Time
• Getting It All Done On Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
• The Team of Two
  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations
• Taking Care of Yourself
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload.